The booking agent that works while you sleep.
An AI agent handles enquiries, confirms bookings, sends dispatch instructions, and chases overdue payments — across WhatsApp and your storefront, 24/7.
The full booking lifecycle, automated.
The agent isn't a chatbot that sends canned replies. It reads the booking context, acts on it, and escalates to you only when a human decision is genuinely needed.
A client messages your WhatsApp number asking about a vehicle for next weekend. The agent checks availability, sends a quote with pricing and vehicle options, and asks for the client's preferred dates and pickup location — all within 90 seconds of the message arriving.
When the client confirms, the agent sends a payment link (M-Pesa STK push or card). On payment confirmation, it generates the booking reference, triggers the digital contract for e-signature, and sends the client their confirmation with all booking details.
Before the booking window, the agent sends the assigned driver their dispatch instructions: client name, pickup location, time, and any special requirements. If the booking details change, the driver's instructions update automatically — no group WhatsApp coordination needed.
For airport transfers, the agent monitors the client's flight number. If the flight is delayed or arrives early, it proactively sends the client and driver updated timing — before anyone has to ask. This single feature drives the 34% no-show reduction seen by JKIA transfer operators.
Deposit paid but balance outstanding? The agent sends automated reminders at configured intervals before the due date. For recurring corporate clients, it sends invoice reminders on the billing schedule — politely, professionally, without your team having to track it.
Clients who need to reschedule send a message. The agent checks alternative availability, proposes options, confirms the new time, and updates the booking — including notifying the driver of the change. Standard rescheduling happens without operator involvement.
How it connects to your operation.
Connected to your live fleet data
The agent quotes against real availability — it can't double-book or offer a vehicle that's in maintenance. Every response reflects the current state of your GoBookIt fleet calendar.
Configurable escalation rules
Set rules for when the agent hands off to you: custom pricing requests, VIP clients, multi-vehicle charters above a threshold. Everything else, it handles.
Full activity log
Every agent action is logged against the booking record. Review what the agent sent, when, and to whom — searchable, exportable, and available to share with insurance partners or clients if needed.
English & Swahili support
The agent detects the language of each conversation and responds accordingly. Domestic clients often prefer Swahili — international clients get English. No configuration required per conversation.
"My no-show rate went from 22% to under 8% in three months. The AI agent sends the right message to the right person before I even know the flight has changed."
— Faith W., airport transfers · 10 vehicles · JKIA · Read the full case study →
See the agent respond to a live enquiry.
On Grow tier demos, we activate your AI agent during the call. You'll watch it handle a real WhatsApp message in under 90 seconds.
Book a free demo